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Access Chrome OS devices remotely

As a Chrome Enterprise administrator, you can access and troubleshoot Chrome OS devices, including kiosk devices, remotely by starting a Chrome Remote Desktop session from the Google Admin console. 

Considerations

  • If you're a Chrome Education Upgrade customer, make sure you turn on Chrome Remote Desktop in your Admin console. For details, see Turn Chrome Remote Desktop on or off for users.
  • To connect remotely to the device, it must be online and running the following versions:
    • Chrome 78 or later for kiosk devices 
    • Chrome 96 or later for for user and managed guest sessions devices
  • For kiosk devices, if a user starts using the device after you start a remote session, your session ends. If you try to reconnect within 5 minutes, you’ll see a privacy warning and you can cancel or proceed with the session. 
  • For user and managed guest sessions, when you connect remotely to a device, a remote connection request is displayed. The user must accept this before the remote session can continue.
  • All remote connection sessions are logged in the Admin audit log under Chrome OS Device Command.

Start a remote session to a device 

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devicesand thenChrome devices.
  3. Click the device that you want to remotely access.
  4. On the left, click Remote Desktop.
    Note: For user or managed guest session devices, the end user must accept the connection request.
  5. (For kiosk devices only) If the device is in use or was used in the last 5 minutes, you’ll see a warning for privacy reasons. Choose an option:
    • To start the remote session on a new page, click Connect Anyway.
    • To cancel the remote session and return to the Chrome devices page, click Cancel.
      When the remote session is connected, you’ll see "Connected" at the bottom of the screen
  1. To open the remote session in a new window, click Open.

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