Account recovery options

How to enable your account recovery options

For all options, you will need to do the following:

  1. Sign in to My Account.

  2. In the "Sign-in and Security" section, select Signing in to Google.

  3. Under “Account recovery options” you can:

    1. Add a recovery phone: Select Recovery phone.

    2. Add a recovery email: Select Recovery email.

How to use your existing account recovery options in the event you’re unable to log into your account

For all options, you will need to do the following:

  1. Visit our password recovery page.
  2. Enter your username.
  3. Click Submit.
  4. If your email address is accepted, a CAPTCHA will appear (letters in a distorted picture), which needs to be typed in the empty box below.
  5. Click Submit.

To be contacted via:

Email:
  1. Choose the radio button which says "Email to *****@****.com".
  2. An email from Google is automatically sent to your recovery email address.
  3. Log into the account of your secondary email address and follow the instructions provided in the message.

NOTE: If a verification email was sent but you didn't receive the it, the message was probably caught by a spam or bulk mail filter in your recovery email system. Try checking your Spam or Bulk Mail folders for a message from account-recovery-noreply@google.com to see if the email is there.

Your mobile phone number:
  1. Choose the radio button which says "Text message to ********XX".
  2. A text message will be sent to your mobile phone with a password-reset code.
  3. Enter the password-reset code on the following Text message code verification page.
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