For help on common issues with your Google Store order, check out this guide.

Visit the Google retail store in person

You can buy Google products in Google’s physical retail stores:

  • Google Store Chelsea, located at 15th & 9th Ave, New York, NY 10011
  • Google Store Williamsburg, located at 134 N 6th St, Brooklyn, NY 11249

The Google retail store sells some of the items you can buy on store.google.com and shop.googlemerchandisestore.com. Purchases at the Google retail store are subject to availability.

Important: Hours may vary based on holidays and events.

  • Google Store Chelsea hours:
    • Monday–Saturday, 10 AM–8 PM ET
    • Sunday, 11 AM–7 PM ET
  • Google Store Williamsburg hours:
    • Monday–Saturday, 10 AM–7 PM ET
    • Sunday, 11 AM–7 PM ET
Accepted payment methods
  • American Express
  • Discover (US only)
  • Google Store credit
  • MasterCard
  • Visa
  • Cash

Payment methods you can't use

  • Checks
  • Money orders
  • Direct bank account debit
  • Virtual credit cards (VCCs)
  • Health savings account (HSA) cards
  • Transit cards
  • Google Play credit
    • Can be used only to purchase digital content, excluding magazine subscriptions
  • Google Play gift cards
    • Can be used only to purchase digital content, excluding magazine subscriptions
  • Google discount codes
  • PayPal

Refunds & returns

  • If you want to return or exchange an item you got at the Google retail store: store.google.com/returns for the terms and conditions.
  • If you bought an item at the Google retail store with cash and want a refund: You can visit the Google retail store to get your refund in cash.
  • You'll receive your refund in Store credit when you return your item online.

Onsite repair

  • You can get any Pixel phone purchased in the US repaired onsite at the Google retail store.
  • If your Pixel phone has Preferred Care, visit Assurant's website to file a claim.
    • Tip: If your Pixel device is out-of-warranty, you can still get it fixed onsite at the Google retail store.

Trade-ins

You can bring your old phone to the Google retail store to trade it in for a new Pixel phone. We’ll assess your phone and give you a quote for trade-in credit. When you buy your new phone, we’ll apply the credit to the retail price.

You can also trade in your old phone online. Learn how to trade in your old phone.

COVID-19

The health and safety of customers and store team members is our top priority and we built our store and shopping experience with that in mind.

  • We recommend masks, hand sanitization, and social distancing in our Google retail store and we clean all spaces multiple times a day.
  • To adapt our health and safety procedures as needed, we continue to closely follow the guidance of local and national authorities.
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